The International Patients Affairs Office at Saudi Hospital in Amman, Jordan, is dedicated to providing seamless, integrated services to Arab and foreign patients seeking medical treatment in Jordan. Recognizing the unique needs of international patients, the office ensures that every aspect of their healthcare journey is managed with precision, care, and convenience. From visa arrangements to remote medical consultations, the International Patients Affairs Office is committed to offering a world-class patient experience.
The International Patients Affairs Office provides a wide range of services designed to support patients and their families before, during, and after their treatment:
Visa Issuance and Airport Reception
1. Visa Issuance:
– Facilitating Visa Applications: Assisting patients and their families with the visa application process to ensure timely and hassle-free entry into Jordan.
– Documentation Support: Providing necessary documentation and support to meet visa requirements.
2. Airport Reception:
– Meet and Greet Services: Arranging for a representative to meet patients and their companions upon arrival at the airport.
– Transportation Arrangements: Offering comfortable and reliable transportation from the airport to the hospital or accommodation.
Remote Medical Consultations
1. Pre-Arrival Consultations:
– Telemedicine Services: Providing remote consultations with specialist doctors to discuss medical conditions, treatment options, and prepare patients for their visit.
– Medical Record Review: Facilitating the transfer and review of medical records to ensure a thorough understanding of the patient’s medical history.
2. Post-Treatment Follow-Up:
– Continuous Care: Offering follow-up consultations to monitor recovery and address any post-treatment concerns.
– Health Management Plans: Developing ongoing care plans in collaboration with the patient’s local healthcare providers.
Referral to Specialist Doctors
1. Expert Referrals:
– Comprehensive Case Evaluation: Assessing medical cases to refer patients to the most suitable specialist doctors based on their specific needs.
– Multidisciplinary Approach: Coordinating with various departments to provide holistic and specialized care.
2. Appointment Scheduling:
– Timely Appointments: Ensuring that patients receive timely appointments with specialists to expedite their treatment process.
– Coordination of Care: Managing appointments and treatment schedules to provide a smooth and efficient healthcare experience.
Suitable Housing for Companions
1. Accommodation Arrangements:
– Comfortable Housing: Providing information and assistance in securing comfortable and suitable housing options for patients’ companions.
– Proximity to Hospital: Ensuring accommodations are conveniently located near the hospital for easy access.
2. Additional Services:
– Transportation: Arranging transport between the hospital and accommodation as needed.
– Support Services: Offering support services such as language translation, cultural adaptation, and guidance to help companions feel at home.
Patient-Centered Approach
The International Patients Affairs Office is dedicated to delivering a patient-centered approach, ensuring that every patient feels supported and cared for throughout their medical journey:
1. Personalized Care:
– Tailored Services: Customizing services to meet the individual needs and preferences of each patient and their family.
– Cultural Sensitivity: Respecting cultural differences and providing culturally appropriate care and support.
2. Continuous Support:
– 24/7 Assistance: Offering round-the-clock support to address any concerns or emergencies.
– Dedicated Coordinators: Assigning dedicated patient coordinators to guide patients through every step of their healthcare journey.
Commitment to Excellence
The International Patients Affairs Office at Saudi Hospital is committed to maintaining the highest standards of excellence in all services provided:
1. Quality Care:
– Accreditation and Standards: Adhering to international healthcare standards and best practices to ensure high-quality care.
– Continuous Improvement: Regularly evaluating and enhancing services based on patient feedback and evolving needs.
2. Patient Satisfaction:
– Feedback Mechanisms: Implementing feedback mechanisms to gather patient insights and improve services.
– Patient-Centric Innovations: Continuously innovating to provide better, more efficient, and patient-friendly services.
